MyRoleBuilder
Support
Start with the answers below. If they do not cover your question, send us a request and we will reply to the email address you give us. You can also write to us directly at support@myrolebuilder.com.
I cannot sign in.
If you created your account with Google, use Continue with Google rather than a password. If you used an email and password, use Forgot password on the sign-in page to set a new one.
I paid and nothing unlocked.
Open your dashboard and use Check for a missing payment. If access still does not appear, send us a request below with the date and the email you paid with.
Does opening an old report use another role?
No. Roles are used only by a new assessment. Reopening, refreshing, or downloading from an existing report is free.
What does the Pro Resume Upgrade add?
For $19.99 plus applicable taxes, it adds one complete resume rewritten for one role you have already analyzed, no more than three pages, with Changes Applied, facts to confirm, and Word and PDF files. It does not add another role or assessment.
Can you delete my data?
Yes. Sign in and open Privacy and account, where you can request account and data deletion yourself. Payment records needed for accounting and disputes are kept.
Want your data removed? Sign in and open Privacy and account to request account and data deletion yourself. Our Privacy Policy explains what is kept.